Additional Shipping
Quality Committment
Ngala Trading is proud to promote a curated selection of authentic designs featuring sustainable materials readily available from and across Africa.
All hard-wired lighting is is UL-listed for dry locations. Not suitable for outdoor use.
As this item is hand-crafted from natural materials, texture and coloration may vary from piece to piece. The item(s) ordered may therefore vary slightly from the representative samples shown here. Please contact us prior to ordering if you have any questions or concerns about potential variations.
Ngala Trading and our suppliers pride ourselves on meticulous quality control to ensure consistency and craftsmanship without sacrificing the individuality and "signature" of the artisans who make our pieces. We are proud to offer a one-year peace-of-mind guarantee against defects in materials and workmanship on every item in our collection.
Shipping & Returns
We strive to deliver your purchase in the quickest and most economical way possible. Our team reviews every order individually, and determines the best shipping method taking into account destination, weight and size of items.
We ship small packages via FedEx Ground from our Hackensack, NJ warehouse:
All shipments are sent fully insured.
Transit time for In Stock items is typically 3-5 days depending on Ship To address.
We ship large items in a palletized crate(s) via motorfreight from our Hackensack, NJ warehouse:
All shipments are sent fully insured, and require an adult signature at the time of delivery.
White Glove Delivery (blanket-wrapped, room of choice) is available for a surcharge. Please contact us for details.
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
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