We have stocking dealers throughout the US, Canada and Mexico. Please contact us if there is something specific you would like to see and we will point you in the right direction. Our New York City showroom is open to the public daily from 10am - 6pm EST.

Our New York City showroom is open to the public daily from 10am - 6pm EST. Our Atlanta and High Point showrooms are open to the trade during Market hours.

We accept orders via our website, email, or over the phone. You may contact us in our New York Showroom via email at info@ngalatrading.com, or you may call (646) 422-7317 during regular business hours (9am - 6pm EST, M-F).

Yes - we can be reached in our New York Showroom at (646) 422-7317 during regular business hours (9am - 6pm EST, M-F). Alternatively, you may send us an email at info@ngalatrading.com.

Yes - we can be reached in our New York Showroom at (646) 422-7317 during regular business hours (9am - 6pm EST, M-F). Alternatively, you may send us an email at info@ngalatrading.com.

Our online store displays real-time availability for all stocked items. We receive monthly shipments of our most popular stocked items. Please contact us to verify the next availabilty if an item is showing as out-of-stock.

Made-to-order pieces generally ship 14-16 weeks after we have confirmed your order and taken a 50% non-refundable deposit. Out-of-Stock items generally are available to ship within 4-6 weeks. Please contact us prior to placing your order if you have any questions.

All Made-to-Order items must be confirmed by the customer in writing, and secured with a non-refundable 50% deposit. Once we place the order with our suppliers, it cannot be amended or cancelled. Our suppliers immediately order the necessary materials and allocate artisans to each order. We use the proceeds of any cancelled orders to ensure our suppliers and the artisans they employ are not impacted financially.

Customers may select exact items of upholstered zebra hide furniture from our inventory. Customers purchasing from our "Bespoke" collection are also offered exact items. Prior to confirming an order for these piece(s) our Sales team will provide images of available inventory.

All other pieces in our collection will broadly conform to the images shown on our website. However, because our products are handcrafted of materials that themselves are inherently unique, each product will vary slightly in both dimensions and coloring. While we believe that these natural variations enhance the authenticity of each item, we understand that some customers will require more exact product information before ordering. In these instances, please email us at info@ngalatrading.com and we will be happy to assist.

Yes - we offer complimentary samples of all of our cut yardage and upholstery fabrics as well as chandelier materials (leather, wood and beads).

We are happy to include a gift note to accompany any purchase. Please provide your instructions in the "Special Message" section at checkout. We also offer virtual gift cards - please contact us by email at info@ngalatrading.com for more information.

We periodically offer sales on select items. Please sign up for our emails to ensure you are in the know! In addition, we offer structured programs to both retail stockists, interior designers, builders and architects. For more details, please visit the Wholesale & Trade section of our website.

We accept Visa, Mastercard, American Express and ShopPay. We do not charge a fee for any of these payment options.

Our cancellation policy variess by product category.

Orders for In-Stock products may be cancelled up to the time the order ships. An item has been "shipped" when we have generated a tracking number and provided this to you.

Orders for out-of-stock items may be cancelled within 5 business days of us notifying you that an item is temporarily out of stock. Should you wish to cancel your order, we will refund your original form of payment in full.

Orders for Cut Yardage (fabric) may not be cancelled once we have acknowledged the order with an Order Confirmation.

Orders for Made-to-Order items may not be cancelled after they have been placed and a non-refundable 50% deposit paid.

We offer a no-hassle return policy on all of our In Stock & Back Order products – excluding Chandeliers, Pendants, Cut Yardage and Made-to-Order items. Simply contact us within five (5) calendar days of receiving your order via our email address (Info@ngalatrading.com), to inform us of your circumstances.

A few items to note about Returns:

Return shipping fees are paid by you. In addition, no refund will be made for the original (outbound) shipping charge. All returns must be packaged in the same manner as they were sent from our warehouse.

Returns will not be accepted if the merchandise is not new-in-box and/or shows any sign of wear, use or damage. Refunds are always credited back to the original form of payment. From the time we initiate a refund, it may take up to ten (10) business days for the credit to appear on your credit card account.

Unfortunately we are unable to accept returns for any Chandelier, Pendant, Cut Yardage or Made-to-Order Item.

We are happy to exchange new-in-box merchandise for other items in our range. (Excluded from this policy are all Chandeliers, Pendants, Cut Yardage and Made-to-Order items).

To initiate an exchange, please contact us within five (5) calendar days of receiving your order via our email address (Info@ngalatrading.com), to make your request. Shipping will be charged on both legs of the exchange.

We process refunds the day after we receive your items in our warehouse and confirm they meet our return policy. All refunds are made to the original form of payment. In some cases it may take up to 10 business days for a refund to reflect on your account. Please contact us if you have any questions about your particular order.

All of the hard-wired chandeliers, pendants and wall sconces in our collection are UL-listed for indoor, dry locations. All of our portable lighting (table and floor lamps) have been engineered to meet UL-standards, and are constructed with UL-listed electrical components. They are not, however, UL-listed.

All chandeliers up to 36" diameter are supplied with 6' of chain and electrical cable. Chandeliers larger than this are supplied with 9' of chain and electrical cable. Please refer to the specification sheet for details.

Yes - all of our pillows are supplied with pillow inserts comprised of 95% feathers and 5% down, except our outdoor pillows, which are 100% polyester.

All of our pillows are supplied with pillow inserts comprised of 95% feathers and 5% down, except our outdoor pillows, which are 100% polyester.

All of our leather lighting and upholstered furniture offer multiple color and finish options. Because of the strict quality control processes of our manufacturing partners, we are unable to offer custom sizes of our curated collection.

All of our fabrics are CAL 117 compliant. Upholstered pieces in velvet fabrics are rated for 40,000 Martindale rubs. Pieces in Linen and Outdoor fabrics are rated for 20,000 Martindale rubs. Upholstered pieces in leather & hide are not rated, but are extremely durable. Please refer to the specification sheet for each item for specific details.

All payment information is securely encrypted using the latest technology and is managed by a third-party processor.

We do not ever sell our customer's personal information. We also do not share this information except where required in order to fulfill an order (for example, with FedEx / UPS / Motorfreight carrier). All payment information is securely encrypted and is managed by a third-party processor.

Due to the value of most items in our collection, we do not ship to PO Boxes.

Yes - we offer in-home delivery for all of our larger furniture & lighting pieces. Please refer to the product details for more information on the services available.

Yes - we offer White Glove delivery for all of our larger furniture pieces. Please refer to the product details for more information on the services available.

We strive to deliver your purchase in the quickest and most economical way possible. Our team reviews every order individually, and determines the best shipping method taking into account destination, weight and size of items.

Small packages ship via FedEx Ground from Hackensack, NJ. Transit time for In Stock items is typically 3-5 days depending on Ship To address.

Large items ship palletized via motor freight from Hackensack, NJ. Shipments are sent fully insured, and require an adult signature at the time of delivery. White Glove Delivery is available for a surcharge. Please contact us for details.

Most in-stock items ship the next business day after we receive your order. Transit times vary, but deliveries via FedEx and UPS generally occur within 3-5 business days. Motorfreight deliveries typically occur within 5-8 business days.

Yes - we ship worldwide. Upon receiving your order inquiry, we will provide a detailed shipping quotation that you must accept before we confirm your order. Please note that any duties and taxes are your responsibility.

Depending on the value of the shipment an adult signature may be required.

We are happy to store Back Order and Made-to-Order items for up to 30 days after they arrive in our warehouse at no additional charge. Thereafter a monthly storage fee will apply. Storage fees must be settled in full prior to shipping.

Claims for damages to products that do not arise from defects in material or workmanship are the responsibility of the shipping carrier.

For items that ship via DHL / FedEx / UPS - within 48 hours of delivery please send us photographs of the damaged goods as well as the box(es) in which it arrived. Please save all damaged cartons until we notify you they may be discarded.

For items that ship via motorfreight - please note the damage in writing on the carrier’s delivery receipt before signing the Proof of Delivery receipt. We cannot file a carrier claim unless damages are noted on the carrier’s delivery receipt.

For all items - please send us photographs of the damaged goods as well as the carton/crate in which it arrived. Please save all damaged cartons until we notify you they may be discarded.

Please inspect all shipments immediately and contact us at info@ngalatrading.com within 48 hours of receipt to report any missing items and/or defective products. Digital photographs of damaged goods and boxes will be required for replacement of defective goods. Please save all packaging materials with respect to defective goods.

Short-shipped merchandise will be, at our discretion, replaced or credited to your original form of payment.

Defective merchandise will be, at our discretion, repaired, replaced or credited to your original form of payment.

If damaged item(s) are to be replaced or credited, the items must be returned to us prior to shipment of a replacement or authorization for credit.

For all returned products, only use the shipping documents provided by us.

Shipping reimbursement will not be made for use of non-authorized shipments.

All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct Return Authorization and scheduled for pickup within five (5) business days of receipt of shipping documents.

We reserve the right to inspect all returns. Should the merchandise we receive into our warehouse not be defective, we will credit the original purchase amount to the your account less the cost of return shipping to our warehouse.

We source all of the animal products in our collection from tanneries that are registered and regulated by the national government and regularly inspected by relevant supervisory bodies. No animal has been hunted for its hide or horns – they are always the by-product of death in the wild or from a legislated and permit-driven cull that is managed by the South African government.

Most of the animal products in our collection are sourced as byproduct of the meat industry. Cattle, Zebra, Ostriches, and many other antelope species are farm-raised as a meat supply. Materials not directly consumed by the meat industry are sold off to tanneries so as not to unnecessarily add to landfills.

Artisans train for many years in their craft, and we are proud of our contribution in generating a global audience for their work. We source our products from family-owned businesses (a majority of whom are women-owned and women-led) who pay their artisans a living wage.

We run our business as a commercial enterprise that creates employment opportunities for highly skilled artisans. As we deliver on our mission of expanding the market for African handcrafted luxury products, the increased demand for these artisans will both increase their earning potential as well as increase the number of people employed full-time.